1. Introduction

Software People Love, a division of Playpen Games, Inc. ("we," "us," or "our"), operates the Claim It mobile application ("App"). This Privacy Policy explains how we collect, use, and protect your information.Contact: For privacy requests, email privacy@softwarepeoplelove.com. For general questions: hello@softwarepeoplelove.com

2. Information We Collect

2.1 Information You Provide

Your Journal is Private: Journal entries are encrypted and stored securely. Only you can access them. We do NOT share journal content with third parties except as required by law.• Account details: Name (optional), email, profile photo (if using Google/Apple Sign-In)
• Personalization: Relationship status, goals, manifestation focuses, affirmation categories (all optional)
• Journal entries: Your private reflections and notes
• App interactions: Favorites, streaks, progress tracking
• Support requests: Feedback and questions you send us

2.2 Automatically Collected Information

Usage Analytics: We use PostHog and Firebase to understand how people use the App (screens viewed, features used, session length, session recordings for debugging). Text inputs are automatically masked in recordings for privacy.Device Information: Device model, operating system, app version, IP address (general location only), language settings, device identifiers for notifications.Crash Reports: Error logs and performance data (via Firebase Crashlytics) to fix bugs.

2.3 AI-Generated Content

Premium members receive custom manifestation packs generated by AI based on your stated goals and category preferences.What we do NOT use: We do NOT train AI on your journal entries or analyze your personal journal content. AI uses only category preferences and general goals you explicitly provide.AI Limitations: AI content is for inspiration only, not medical advice. It may occasionally contain errors and is not reviewed by mental health professionals.

2.4 Voice Features

Autopilot Mode: Uses Apple's text-to-speech to narrate affirmations. Processes audio locally on your device. Does NOT record or store your voice.

3. How We Use Your Information

• Deliver affirmations, journaling prompts, and audio playback
• Generate personalized AI manifestation packs (Premium)
• Send affirmation reminders (you control frequency)
• Sync your data across devices
• Provide customer support
• Improve the App using aggregated, anonymized analytics
• Detect fraud and security issues
• Comply with legal obligations

4. Third-Party Service Providers

We share limited data with service providers to operate the App. All are contractually required to protect your data and use it only as we instruct.Analytics & Infrastructure: PostHog (analytics, session replay with text masking), Firebase (database, crash reports), Render (backend API)Subscriptions & Payments: RevenueCat (billing), Apple App Store (payment processing)Notifications: OneSignal (push notifications)Authentication: Google Sign-In, Apple Sign-InFeedback: WishKit (feature requests)We Never Sell Your Data. Full service provider details and privacy policies available upon request.

5. International Data Transfers

The App is hosted in the United States. If you access from other regions, your data is transferred to and processed in the US.EU/UK Users: We use Standard Contractual Clauses (SCCs) approved by the European Commission and Data Processing Agreements (DPAs) with all processors. All transfers are encrypted. You can request copies of our SCCs by contacting privacy@softwarepeoplelove.com.

6. Data Retention and Deletion

We retain data only as long as necessary or required by law.While Your Account is Active: Account info, journal entries, favorites, streaks, and settings are stored as long as you use the App.After You Delete Your Account:• Immediately: Data becomes inaccessible
• Within 30 days: Permanently deleted from systems
• Within 90 days: Backup copies purged
• What may remain: Aggregated analytics (anonymized), purchase records for tax complianceOther Data: Analytics (26 months), session recordings (30 days), crash reports (90 days), purchase records (7 years for tax law), support tickets (3 years).Inactive Accounts: Accounts inactive for 3+ years receive notice before automatic deletion.

7. Your Privacy Rights

All Users can request access, correction, or deletion of personal data.

EU/UK Users (GDPR)

Additional rights: Data portability, restrict processing, object to processing, withdraw consent, file complaints with your Data Protection Authority.File a complaint: UK (ICO: ico.org.uk), Ireland (dataprotection.ie), or your local EU authority.Legal basis: Contract performance, legitimate interests (analytics, security), consent (session replay), legal obligations.

California Users (CCPA/CPRA)

Additional rights: Know what data we collect and who we share with, delete data, correct inaccuracies, opt-out of data sales (we don't sell data), limit use of sensitive information.You can designate an authorized agent to make requests. We verify identity before fulfilling requests. No discrimination for exercising rights.

How to Exercise Rights

Email privacy@softwarepeoplelove.com with your name, email, user ID (Settings → Profile), and specific request.In-app deletion: Settings → Account → Delete AccountResponse time: GDPR: 30 days, CCPA: 45 days. Requests are free.

8. Children's Privacy

Claim It is not directed to children under 13. We do not knowingly collect data from children under 13.Parents: If your child under 13 has provided information, contact privacy@softwarepeoplelove.com. We'll delete it within 30 days.Teens (13-17): Review this policy with a parent or guardian.

9. Data Breach Notification

If a breach compromises your data, we will notify you and relevant authorities within 72 hours, describing what happened, what data was affected, what we're doing, and what you should do.Report security concerns: privacy@softwarepeoplelove.com

10. Security

We use encryption in transit (TLS 1.3+), encryption at rest (AES-256), secure authentication (OAuth 2.0), access controls, and regular security audits. While no system is 100% secure, we work to protect your data.You should: Protect your device passcode and biometric authentication, use strong Apple/Google account passwords, enable two-factor authentication.

11. Wellness Disclaimer & Crisis Resources

Claim It provides inspirational content for personal empowerment. It is NOT medical advice, therapy, or crisis intervention.If you need help:• 988 Suicide & Crisis Lifeline (US): Call or text 988
• Emergency: Call 911 or your local emergency number
• Crisis Text Line (US): Text "HELLO" to 741741
• International: findahelpline.com

12. Updates to This Policy

We may update this policy to reflect new features or legal requirements. Material changes will be communicated via email or in-app notification 30 days before taking effect. Continued use after changes means you accept the updated policy.

13. Contact Information

Software People Love, LLC
Division of Playpen Games, Inc.Privacy requests: privacy@softwarepeoplelove.comGeneral inquiries: hello@softwarepeoplelove.comWebsite: softwarepeoplelove.com