Need a hand?

Browse quick answers for getting the most out of Claim It, or message the team if you still need support.

weston@softwarepeoplelove.com•@livmerima

Getting Started

How do I begin my first affirmation session?Pick a category that matches your vibe for the day, swipe through the cards, and tap Practice Mode when you're ready for Liv to guide you through a full claiming session.

Can I use Claim It without creating an account?You can preview the experience right away. Creating a free account unlocks streak tracking, favorites, and journal syncing across devices.

Is Claim It available on Android and iOS?Claim It is launching soon on both the App Store and Google Play. Join the launch list inside the app or follow @livmerima for release updates.

Affirmations & Practice Mode

What happens when I swipe right or left?Swiping right adds an affirmation to your Claimed list so you can revisit it anytime. Swiping left releases it, perfect for letting go of thoughts that no longer serve you.

How does Practice Mode work?Tap Practice to autoplay a curated flow of affirmations with Liv’s narration and background music. You can pause or skip cards anytime during the session.

Can I create custom affirmations?Yes. Premium members can request personalized affirmations by sharing a short story or goal. Liv uses that context to craft custom lines just for you.

Journal & Streaks

Are journal entries saved automatically?Every entry saves as you type. You can return later to edit or export your reflections.

How do streaks work?Complete at least one affirmation or journal prompt each day to maintain your streak. Milestones at 3, 7, and 21 days unlock surprise badges.

Can I turn off streak tracking?Yes. Go to Settings › Habit Tracking and toggle streaks off if you want a no-pressure experience.

Membership & Billing

What is included in the premium membership?Premium unlocks custom affirmations, extended audio sessions, advanced notification schedules, and early access to new categories.

How do I manage or cancel my subscription?Subscriptions are handled by Apple or Google. Open the respective store, view your subscriptions, and manage Claim It from there. Access remains active until the billing period ends.

Do you offer refunds?Refunds are processed according to Apple and Google policies. Submit a request through your purchase history if you believe you qualify.

Troubleshooting

The audio isn't playing.Check your device volume, ensure silent mode is off, and confirm you have a stable internet connection. If you're using Bluetooth headphones, make sure they are connected before starting Practice Mode.

I'm not receiving notifications.On iOS, go to Settings › Notifications › Claim It and enable alerts. On Android, open App Info › Notifications and allow reminders. You can also adjust timing inside Claim It settings.

The app feels slow or stuck on loading.Force close the app, reopen, and confirm you're running the latest version. If the issue continues, please send us a note with details so we can investigate.

Still stuck?

Email hello@softwarepeoplelove.com with your device type, app version, and a short description of the issue. We reply within 1–2 business days.