1. Introduction
Software People Love, a division of Playpen Games, Inc. ("we," "us," or "our"), operates the NineLives mobile application ("App"). This Privacy Policy explains how we collect, use, and protect your personal information.NineLives is a cat wellness and record-tracking app. We help pet owners organize health data and learn general wellness information. The App does not provide veterinary advice or create a veterinarian-client-patient relationship (VCPR).2. Information We Collect
2.1 Information You Provide
• Account details (name, email, profile info)• Cat profiles (name, breed, age, photo, weight, health data)
• Health notes, vaccination history, medications, and attachments
• Chat history with the AI assistant
• Preferences and settings
2.2 Automatically Collected Information
• Usage analytics (features used, session time, app performance)• Device information (model, iOS version, unique IDs)
• Crash reports and diagnostic logs
2.3 Location Information
We do not collect precise GPS data. Approximate region may be inferred from IP address for analytics and localization.3. How We Use Your Information
• To provide and maintain the NineLives service• To process AI chat requests for educational wellness guidance
• To store and sync your cat’s health data
• To analyze usage and improve features
• To communicate service updates or respond to support requests
4. Data Sharing and Disclosure
We share limited data with service providers that support app functionality:• Apple (App Store, iCloud)• Firebase by Google (auth, database, analytics)
• RevenueCat (subscriptions)
• AI processing vendors (anonymized chat analysis)We never sell or rent personal data. Providers are bound by confidentiality and data protection obligations.
5. Security and Retention
We use encryption, access controls, and regular audits to protect data. You may delete your account at any time; backups are purged within 90 days. Data may remain in aggregate form for analytics.6. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, or delete your information. Contact privacy@softwarepeoplelove.com to exercise these rights.7. Children’s Privacy
Users must be at least 13 years old. We do not knowingly collect data from children under 13. Parents may contact us to remove any data submitted by minors.8. International Transfers
Data may be processed in the United States and other countries. We rely on Standard Contractual Clauses and equivalent safeguards for cross-border transfers.9. AI Transparency
AI features in NineLives analyze inputs to generate educational suggestions. All AI outputs are informational only and not veterinary advice. We do not use AI data for user profiling or external marketing.10. Updates
We may revise this policy periodically. Material updates will be announced via in-app notice or email. Continued use after notice means acceptance of the revised policy.11. Contact
Software People LoveDivision of Playpen Games, Inc.
Email: privacy@softwarepeoplelove.com
Website: softwarepeoplelove.com