Need Help? We've Got You!

Find answers to common questions, troubleshooting tips, and how to get in touch with our support team.

Email Support•Privacy Policy•Terms of Service

Getting Started

How do I add my first cat?When you first open NineLives, you'll be guided through creating your cat's profile. You can add their name, age, breed, color, and a cute photo! The app theme will even match your cat's color.

Can I track multiple cats?Absolutely! NineLives supports multi-cat households. Tap the cat icon in the top navigation to switch between your fur babies. Each cat gets their own health timeline and records.

Is there a free trial?Yes! New users get a free trial to explore all features. After that, you'll need a subscription to continue tracking your cat's health journey.

Health Tracking

What can I track in the health timeline?You can track vaccinations, vet visits, medications, weight changes, symptoms, and any health-related notes. Everything is organized chronologically so you can see your cat's complete health history.

How do I log a vet visit?Go to your cat's health timeline and tap the '+' button. Select 'Vet Visit,' add the date, notes about the visit, and any treatments or prescriptions. You can even scan documents from the visit!

Can I set medication reminders?Yes! When you add a medication to your cat's timeline, you can set up notifications to remind you when it's time for their next dose.

AI Health Chat

How accurate is the AI health assistant?Our AI is trained on cat health information and provides general guidance. However, it's NOT a replacement for your veterinarian. Always consult your vet for medical decisions.

What kind of questions can I ask?You can ask about symptoms, behavior changes, general wellness tips, diet questions, and when you should see a vet. The AI has context about your specific cat's breed and age.

Is the chat private?Yes! Your chat history is stored securely in your iCloud and is only accessible by you.

Document Scanning

What documents can I scan?You can scan vet records, lab results, vaccination certificates, prescriptions, and any other medical documents for your cat.

How does the scanning work?Simply take a photo of the document. Our AI extracts key information like dates, medications, test results, and automatically organizes it in your cat's health timeline.

Where are scanned documents stored?Documents are stored securely in Firebase Storage and synced to your iCloud. You can access them anytime from your timeline.

Data & Sync

How does iCloud sync work?When enabled, all your cat's data automatically syncs across your Apple devices through your personal iCloud account. Changes on your iPhone appear instantly on your iPad.

What happens if I delete the app?Your data is safe! As long as iCloud sync is enabled, reinstalling the app and signing in will restore all your cat's health records.

Can I export my cat's health data?Yes! You can export your cat's complete health timeline to share with your vet or keep as a backup. Go to Settings > Data Management > Export.

Subscription & Billing 💳

How much does NineLives cost?NineLives offers monthly and annual subscription plans. Pricing is shown in the app during signup. Annual plans offer significant savings!

How do I cancel my subscription?Subscriptions are managed through Apple. Go to Settings > Your Name > Subscriptions > NineLives > Cancel Subscription. You'll keep access until the end of your billing period.

Can I get a refund?Refund requests are handled by Apple according to their policies. Go to Settings > Your Name > Media & Purchases > Purchase History to request a refund.

Troubleshooting 🔧

The app won't load or keeps crashingTry these steps: 1) Force close the app and reopen, 2) Restart your device, 3) Check for app updates in the App Store, 4) Make sure you have a stable internet connection.

My data isn't syncing between devicesCheck that: 1) iCloud sync is enabled in NineLives settings, 2) iCloud is working on your device (Settings > Your Name > iCloud), 3) You're signed in with the same Apple ID on both devices.

I'm not receiving notificationsGo to iOS Settings > Notifications > NineLives and ensure notifications are enabled. Also check that Do Not Disturb isn't blocking them.

The app is running slowlyTry: 1) Closing background apps, 2) Restarting NineLives, 3) Restarting your device, 4) Freeing up storage space on your iPhone/iPad.

Still Need Help?

Can't find what you're looking for? Our support team is here for you and your fur baby.

Email: support@softwarepeoplelove.comWe typically respond within 24 hours (often faster!)

When contacting support, please include:• Your device model and iOS version
• A description of the issue
• Screenshots if applicable

Have a Feature Idea?We're always looking to improve NineLives! Share your ideas at features@softwarepeoplelove.com

NineLives is made with love by Software People LoveA division of Playpen Games, Inc.